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End User Shipping Policy
All orders are shipped directly from the manufacturer. The length of time it will take to arrive depends on the production time of the designer. Most orders ship within 3-4 business days. If ship time is longer than the average 7 days it will be listed in the product descriptions. Please expect to add 2-3 days for holiday orders. Some products will be charged an extra shipping surcharge.
US STANDARD SHIPPING CHARGES (48 CONTIGUOUS STATES)
|ORDER TOTAL||SHIPPING CHARGE|
|Up to $50.00||$ 8.95|
|$50.01 - $80.00||$11.95|
|$80.01 - $110.00||$14.95|
|$110.01 - $149.99||$18.95|
|$150 & Over||FREE|
*Shipping to Alaska/Hawaii is an additional charge of $19.00
If you need an order rushed, please contact us and we can make arrangements to get your order to you as soon as possible, based on the designer's inventory and policies.
CANADIAN & INTERNATIONAL ORDERS
Canadian orders have a transit time of 7- 10 days. A shipping surcharge of $35.00 applies to all orders. The $35.00 will be charged at the time of purchase. stylishhomeoffice.com is not responsible for tariffs for additional taxes imposed by Canada. Any orders that are refused by the customer will be charged back to the customer's credit card.
UPGRADED SHIPPING & INTERNATIONAL PRICING
|Ground Shipping to Canada||$35.00 Surcharge|
|Shipping to UK||$50.00 Surcharge|
|Shipping to Australia||$65.00 Surcharge|
*Not all orders can be shipped abroad please email for more information.
INTERNATIONAL SHIPPING TIMES
Standard: 7-10 business days
Business days are Monday-Friday, excluding holidays.
Shipping charges for some packages are based on the weight of the package. The price you are given when placing an online order is an estimate and it is sometimes necessary for us to adjust the price on your credit card. If you have any questions regarding the cost of shipping please contact us and we will be happy to answer any questions that you may have.
Dealer Shipping Policy
As a Winsett dealer, you will receive free delivery within a 200-mile radius of our manufacturing facility for all orders over $1,000.00. A nominal delivery fee will apply for all orders under $1,000.00. All other orders are F.O.B. Young Harris, Georgia
The delivery timeframes are calculated according to location, package size, and shipping carriers’ transit times. Please note: These dates are estimates only. In any event, we are committed to keeping you informed as updates become available, and to delivering the items you need as quickly as possible.
"Business days" for ship-out or delivery timeframes refer to Mondays through Fridays only.
We do not process or deliver packages on Saturdays, Sundays, or holidays. Winsett does not ship to PO Boxes, mailboxes, and APO/FPO addresses. Orders placed with these types of addresses may result in delays. Shipping charges (for both original orders and returns) are non-refundable.
Most orders are processed for shipment or leave our facility within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery or transit times will vary depending on the size of the package and the delivery location. Small and medium-sized packages are generally delivered within 3-5 business days (excluding weekends and holidays) from the date the packages leave our warehouse. Orders containing large quantities of items may require special handling and are usually shipped via truck freight where delivery or transit times may take a bit longer (see Truck Freight information below). In addition, there may be instances in which orders with multiple parts/items will have multiple tracking numbers. Please note that we disclaim all liability for orders that do not meet anticipated delivery dates.
Truck freight applies to orders with large orders or items that require special handling due to their volume. Orders with these characteristics are shipped via truck freight. Orders are usually processed for shipment within 24-48 hours of your order confirmation date, unless otherwise specified. Delivery may take up to 10-14 business days (excluding weekends and holidays) within the contiguous United States. In the event that your order is subject to additional charges, we will contact you via telephone or email with a revised shipping quote.
Overnight and 2-Day Shipping
Overnight or 2-day shipping is available for most small and medium-sized packages for additional charges. These charges will need to be calculated by one of our customer service representatives. Air freight carriers reserve the right to extend their delivery times by 24 hours when delivering to residential addresses. This is beyond our control and air freight charges will NOT be refunded. All orders must be received before 1:00 PM Eastern Time (10:00 AM Pacific Time) Monday to Fridays only. No overnight or 2nd-day deliveries are made on Saturdays, Sundays, and holidays. Please be advised that if you place your order(s) for overnight or 2nd-day delivery on a holiday, the processing of your order(s) will only begin on the following available business day.
Shipping to Alaska and Hawaii
While we are happy to offer products to customers located in Alaska or Hawaii, shipping to these locations may require additional charges and delivery days. These charges will need to be calculated by one of our customer service representatives.
At this time Winsett is only shipping within the United States.
Upon receiving your order, inspect all shipping package(s) and items thoroughly for signs of damaged, missing, or incorrect parts. Our warehouses exert all efforts to prevent shipping damage, but it does occur on occasion. If you happen to receive a damaged part, please call us immediately to prevent you from being charged freight both ways. We are not responsible for damaged, missing, or incorrect parts after 90 business days, regardless of which party is at fault. We are also not responsible for lost or stolen packages, and all claims from such incidents must be reported and processed through the shipping company. See Risk of Loss (below) for additional information.
Risk of Loss
All items purchased from our website are made pursuant to our shipping terms, which are FOB Young Harris, Georgia 30582. This means that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not directly responsible for lost or stolen packages, but we will be happy to assist you in filing a claim with the shipping company. You must contact us immediately if the entire shipment was not received within two (2) full days of the carrier’s estimated delivery date. All requests must be made within thirty (30) days of the shipment date for any possibility of a claim.